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Refund Policy

Cancellations
You may cancel your order in the first 24 hours. Please note that there will be a $5.00 restocking fee applied to the order.

Returns/Refunds for Used Items
The following products cannot be returned due to safety or hygienic concerns:
• Cosmetics
• Consumable products
• Personal care products
• Beauty products
• Creams/serums/oils
• Foot care products
• Nail care products
• Shampoos & conditioners
• Grooming accessories
• Bath accessories
• Oral hygiene products
• Fragrances
• Earrings
• Bracelets
• Jewelry
• Intimate products

We don't offer refunds or accept returns for change of mind. We do not offer a satisfaction guarantee as individual results may differ due to variables including but not limited to diet, lifestyle, pre-existing health conditions, and genetics. We, therefore, cannot guarantee results.

Returns for Unused Products
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You may return items within 30 days of the date of purchase. You are responsible for paying for shipping costs for returning items. Please do not send your purchase back to the manufacturer without emailing our support team first.

Damages and Issues
We take the quality of our products very seriously. If your product arrives damaged or defective, please email our Customer Service Team immediately. We will need your order number and a picture of the damaged product so that we can evaluate the issue and make it right.

Worldwide Shipping

We ship worldwide and provide detail tracking

24/7 Support

You can reach us anytime through support@trustyretail.com